Privacy Policy

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Paint and Powder

Last updated: 8 November 2026

Paint and Powder (referred to as "we", "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, request a quote, purchase our products or services, or otherwise interact with our business.

We aim to handle your personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable.

By using our website or providing us with your personal information, you acknowledge that you have read this Privacy Policy.

Depending on how you interact with us, we may collect the following information:

• Your name and business name.
• Email address.
• Telephone or mobile number.
• Residential, business or delivery address.
• Details of products or services you enquire about.
• Information supplied when requesting a quote.
• Photographs, designs or other files you provide to us.
• Details of purchases, transactions and service enquiries.
• Communications and correspondence between you and our business.
• Website usage information, including IP addresses, browser information and browsing activity.

We only collect personal information that is reasonably necessary for our business activities.

We may collect personal information directly from you when you:

• Complete a contact or enquiry form on our website.
• Request a quote or information about our services.
• Contact us by telephone, email or social media.
• Purchase or enquire about our products or services.
• Subscribe to our mailing list or marketing communications.
• Interact with our website or online advertising.

We may also collect certain technical information automatically through cookies and website analytics tools.

Where reasonable and practical, we collect personal information directly from you.

We may use your personal information to:

• Respond to enquiries and customer requests.
• Prepare and provide quotes and estimates.
• Supply products and services.
• Arrange appointments, collections or deliveries.
• Process payments and manage transactions, where applicable.
• Communicate with customers regarding orders or services.
• Improve our website, products and customer experience.
• Send promotional material, special offers or business updates where permitted by law.
• Meet our legal, regulatory and administrative obligations.
• Resolve disputes and protect our legitimate business interests.

We will not use your personal information for purposes unrelated to our business activities without your consent or another lawful basis.

We do not sell, rent or trade your personal information.

However, we may disclose personal information where reasonably necessary to trusted third parties who assist us in operating our business, including:

• Website hosting and website maintenance providers.
• IT and technology service providers.
• Payment processors and financial service providers, where applicable.
• Delivery and transport providers, where applicable.
• Marketing, advertising and website analytics providers.
• Professional advisers, including accountants and legal advisers.
• Government authorities or regulatory bodies where required by law.

We take reasonable steps to ensure that third parties handling personal information on our behalf protect that information appropriately.

Some third-party service providers we use may store or process information outside Australia.

Where this occurs, your personal information may be disclosed to overseas recipients, depending on the services and platforms used by our business.

We will take reasonable steps to ensure that any overseas disclosure is handled in accordance with applicable Australian privacy requirements.

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

Cookies may collect information such as:

• Your browser type and device information.
• Pages visited and time spent on our website.
• Website traffic and usage patterns.
• Your general geographic location.

We may use third-party analytics services, such as Google Analytics, to help us understand website performance and improve our online services.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

We may occasionally send you information about our products, services, promotions or business updates where you have provided consent or where otherwise permitted by law.

You can opt out of receiving marketing communications at any time by:

• Clicking the unsubscribe link in our marketing emails.
• Contacting us directly using the details below.

We will action unsubscribe requests in accordance with applicable Australian laws.

We take reasonable steps to protect the personal information we hold against misuse, interference, loss, unauthorised access, modification or disclosure.

These measures may include secure electronic storage, password protection, restricted access and the use of reputable third-party service providers.

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, meet legal obligations, resolve disputes and protect our business interests.

When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it, where appropriate.

You may request access to personal information we hold about you.

You may also request that we correct any information that is inaccurate, incomplete, out of date or misleading.

To make an access or correction request, please contact us using the details provided in this Privacy Policy.

We will respond to your request within a reasonable timeframe and in accordance with applicable privacy laws.

If you believe we have breached your privacy or mishandled your personal information, we encourage you to contact us so we can investigate and attempt to resolve your concerns.

Please provide details of your complaint and how you would like us to address it.

We will acknowledge and investigate privacy complaints and respond within a reasonable timeframe.

If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Website: https://www.oaic.gov.au

Telephone: 1300 363 992

Our website may contain links to third-party websites, platforms or services.

These websites operate independently of Paint and Powder and may have their own privacy policies and practices.

We are not responsible for the privacy practices, content or security of external websites. We encourage you to review their privacy policies before providing personal information.

Our website and services are not specifically directed towards children.

We do not knowingly collect personal information from children unless it is reasonably necessary for our business activities and appropriate consent has been obtained where required.

We may update this Privacy Policy from time to time to reflect changes to our business practices, website functionality or applicable laws.

Any updates will be published on this page, together with the revised date.

We encourage you to review this Privacy Policy periodically.

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy complaint, please contact us:

Business Name: Paint and Powder

Email: info@paintandpowder.com.au

Phone:0400 844 849

Business Address: 23 Royal Arcade Melbourne VIC 3000